Help CenterWhat do you need help with?

If you need help, don't sweat it. We're here for you! Search tickets and articles to find answers. or, submit your own ticket.

We are experiencing unusually high contact volume at this time and are working to respond to requests in the order they were received. Thank you for your patience.

  • Do you offer customization services ?

    Sorry we don't provide any kinds of customization for any product.

  • How can i get Refund ?

    We have some terms & condition for refund policy here you can find our policy for refund.

  • How to Import Dummy Data ?

    First please install ONE CLICK DEMO IMPORT plugin to import demo data on your site and go to Appearance > Import Demo Data and press import demo data button.

  • How to increase PHP Time Limit for WordPress sites ?

    You may receive a message such as “Maximum execution time of 30 seconds exceeded” or “Maximum execution time of 60 seconds exceeded”. There several ways to fix the issue.

    1: By adding code on wp-config.php file

    set_time_limit(300);

    2: By adding code on .htaccess file

    php_value max_execution_time 300

    3: By adding code on php.ini file

    max_execution_time = 300
  • What type of support do you offers ?

    We try to provide solution asap when user submit a query. And sure we will update theme after fixing the issue.

  • Will I lose my data if I upgrade from free to pro theme ?

    No you will not lose any data you have added.

  • How to activate pro theme license key ?

    First please go to Appearance > Theme License here you can fiend text input area add your license key and save settings.

  • How to activate your theme’s license to receive automatic updates ?

    You need to activate your license key in order to receive automatic theme updates.

  • Where can I Get my License Key ?

    Once you purchase our Premium Themes, you will get an email that contains the license key.

    Kindly refer to the below screenshot.

    Alternatively, you can log into your user dashboard from the main menu “Sign In” on our website where you can find your license key.

  • Installing a WordPress Theme

    Installation Using standard WordPress Installer

    Log in to the WordPress administrative dashboard (http://www.yoursite.com/wp-admin/).

    In the left menu sidebar, go to Appearance → Install Themes → Upload.

    Select the Choose File button.

    Locate the wp-themename.zip file on your computer.

    Click Install Now.

    The theme will now be installed.

    Click Activate under the desired theme.

    Installation Using FTP

    Extract wp-themename.zip.

    Load your FTP client, such as FileZilla.

    Upload the wp-themename folder to the /wp-content/themes directory.

    Log in into the WordPress administrator dashboard (http://www.yoursite.com/wp-admin/).

    In the left menu sidebar, go to Appearance → Themes.

    Click Activate underneath the theme's named section.

Our Bug Report System Request assistance from our Team

Create a bug report Free
Create a free account

We got your back

If you need help, don't sweat it. We're here for you!

ThemeinWP Support Team