Creating an intuitive and fast-loading WordPress website can be difficult for most of us, especially if we don’t really have much experience in website design and optimization. However, WordPress provides us with different kinds of plugins that help us have an easier time designing and editing our websites.
One of the types of plugins that WordPress has in their system is the chat plugins, which allows websites to have a live chat feature where their visitors or customers will be able to talk to a representative right in the spot about their concerns or problems with certain products or specific web pages. There are many chat plugins that are available on WordPress, so it can also be hard to find the best one you can use on your website. To help you with your search, here is a list of the best WordPress chat plugins that you can try.
The most popular chat plugin on WordPress is LiveChat, which features a chat box that will show up on the bottom right area of the website. The LiveChat plugin can stay on if you want to, and its chat box can always be accessed by the visitor with just one click of the mouse.
What’s also neat about LiveChat is that it has a customizable chat box, so you can change the size or color of the live chat box to match the overall design of your website. In addition, LiveChat also saves your website’s chat history so that you can review the replies of your representative or the frequently asked questions by your customers or visitors.
Zendesk Chat, formerly known as Zopim Live Chat, is another popular chat plugin used by many WordPress users. Zendesk Chat is a free WordPress plugin that allows your website, online casino, or roulette blog to have a live chat box without the need for you to spend money on anything. In addition, the chat box of Zendesk Chat is fully customizable, although the customization option is not as broad as the ones found in LiveChat.
If you or your representative wants to answer questions from customers or visitors, you would first need to open the Zopim dashboard on your computer. But, if you are outside your home but have a stable internet connection, you can download the Zopim/Zendesk app on your smartphone to gain access to the dashboard on the go. After talking to a customer, the chat history between you and that customer will be saved for 14 days for free accounts, but if you have a premium account, the chat history will stay there until you delete it.
Olark is a different kind of chat plugin when you compare it to the first two plugins mentioned in this article, as there is no automatic way for you to install Olark’s live chat plugin. To install the plugin, Olark will send you a code for their live chat box, and you would then have to embed it on your website. Once the code is embedded, you will automatically gain access to the features provided by Olark for their live chat box.
Much like LiveChat at Zendesk Chat, Olark also features a customizable chat box that you can edit to fit the design of your website or a specific web page. Furthermore, you also have the option to save your chat history, which can be accessed through the Olark dashboard. A great feature that Olark has is that you will see the carts of your customers whenever they use the live chat box, and this feature enables you to have a better idea of the products that the visitors are asking about.
Tidio Live Chat is probably the most beginner-friendly plugin that you can download on WordPress, as this has intuitive features that help newbies have a better experience editing and using the live chat box on their website. To gain access to the chat plugin and talk to your customers, you are required to open the Tidio Chat tab or dashboard on your laptop or desktop computer. However, you also have the option to answer chat questions through your smartphone by downloading the Tidio Live Chat app.
Similar to all of the chat plugins mentioned on this list, the Tidio Live Chat has a customizable chat box and a database for chat history so that you can review previous replies or answers to improve your customer service.
The last on this list is Formilla Live Chat, a great chat plugin that is fast and reliable. Formilla Live Chat is specifically used by website owners that want a faster and hassle-free live chat box on their website, and this is possible because of the proactive chat system of Formilla that allows it to receive and send messages faster than most chat plugins for WordPress.
Unfortunately, you would need to pay for the premium service if you want to customize the Formilla chat box on your website. But, the premium service is actually worth it to buy since Formilla adds more features that make it easier for both the website owner and the visitors to use the live chat box.
These five WordPress chat plugins have plenty of benefits that will make your customers or visitors have an easier way to contact you in case they want to ask questions or inquire about products available on your website. Try these chat plugins out, and one of them may be the perfect plugin for your blog, brand, or online shop.